Introducing digital vouchers with Impact Apps resulted in a $353,860 reduction in the cost of vouchers redeemed in the first financial year (22/23) for Livingstone Shire Council, this huge financial saving enabled us to hire a new staff member.
Council now has a fraud proof way of distributing vouchers to eligible residents, has a paper trail on usage and can easily pull reports on active and used vouchers.
Impact Apps were very efficient and wonderful to deal with.
Leanne Randall
Principal Waste Officer
Livingstone Shire Council
Save money and improve resident experience
- Residents can only access the vouchers they are entitled to
- Avoid costly printing and posting
- Allow residents to opt in for paper vouchers
- Allow access and printing of vouchers through Council's website
- Save staff time with vouchers generated at the click of a button
- Increase resident satisfaction - no more lost vouchers and the ability to see used, current and future vouchers at anytime
- Access through both Council's website and/or waste app
- Monitor voucher usage through the content management system (CMS)
Ratepayer Access
Ratepayers provide their address and assessment number to gain immediate access to the vouchers allocated to their property.
Residents can see available vouchers and when future vouchers will be issued.
A history of voucher usage can also be seen by the resident at anytime.
Council's Website & App
Residents can access and print their vouchers from Council's website.
Vouchers can be easily shared - with a gardener / contractor or friend - through the app.
